๐Ÿ‡ต๐Ÿ‡ฐ Pakistan's industrial sourcing marketplace โ€” materials, machinery & anything sitting idle: new, used & surplus

Help Center

How buying, inspections, offers, payment and delivery actually work on Tuqqa โ€” written out, so you can read ahead instead of asking.

Buying on Tuqqa 3 answers
Inspections & reports 3 answers
Offers & negotiation 2 answers
Payments & refunds 3 answers
Orders & delivery 3 answers
Selling & payouts 6 answers
Step by step 12 answers
Your account 2 answers

Buying on Tuqqa

Finding stock, what the badges mean and who you are actually dealing with.

How do I find what I need?
Search the top bar, or open All categories and work down to the sub-category you buy from. Filters narrow a category by grade, price, inspected lots, or surplus deals. If nothing live matches, please post it on the Wanted Board, and registered suppliers on our marketplace will try to source it.
Can I see the goods before I commit?
Yes, there are two ways:ย 

  1. Request a sample from the product page where the lot offers one.
  2. ย Or order an inspection, and an inspector will be sent to assess it and share the report with you.ย 
We encourage both to happen after a deal is confirmed to help you save on samples and inspection fees.
Nobody has listed what I need. Now what?
You can post it on the Wanted Board. It shows what you need โ€” grade, quantity, budget โ€” without showing your phone number, and sellers who can fill it answer through us.

Inspections & reports

What an inspection costs, what the report contains and who arranges the visit.

How does an inspection work?
As Tuqqa.com currently doesn't provide its own inspection service, when a user requests an inspection, a third-party inspector is sent to the seller to grade the lot and report any defects with photos. Inspection costs depend on the products and the available inspection packages for each of them. If we have already inspected the lot for someone else, the report is 50% off andย valid until a certain time.
What is in the report?
The inspector thoroughly checks the product in accordance with predefined checks for the package the user selects, which you can also review when you click 'Request an Inspection'. The third-party inspector reports any defects, one by one, with photographs of each. You may also review a sample inspection report to see how the checks are professionally outlined.
Someone already inspected this lot. Can I use their report?
Yes. Where a report already exists for a lot, the product page offers it at 50% off a fresh inspection, and you can read it straight away instead of waiting for a visit.

Offers & negotiation

How a price gets agreed, what the other side can see and why an offer waits.

How do I make an offer?
It's simple and easy:

  1. Open the lot and Make an offer.ย 
  2. You enter the quantity you want.ย 
  3. And the price you are willing to pay per unit.
  4. And the negotiation with the seller starts.
Where do I see my open negotiations?
In your account dashboard, under My offers. Every deal keeps its own thread, with the standing price, whose turn it is, and everything either side has sent.

Payments & refunds

Who you pay, when the seller is paid and how money comes back.

How do I pay?
You pay Tuqqa.com, not the seller โ€” bank transfer, Easypaisa, or JazzCash. Your payment is securely held by Tuqqa.com as a security deposit and is released to the seller only afterย you receive and verify your goods.
Can I buy on credit?
No. Tuqqa.com works on cash sales only: every deal, sample, and inspection is paid in full up front โ€” by bank transfer, Easypaisa, or JazzCash โ€” before it moves ahead. We donโ€™t offer credit, installments, deferred payment, or post-dated cheques.
How do refunds reach me?

A refund lands in your wallet/bank account, where you can see what it was for and either apply it to your next order or have it refunded.

Orders & delivery

Tracking an order, freight to your city and what to do when something is wrong.

How do I track my order?

Once a deal is struck, you get an order in your account dashboard. You may check the progress bar. It moves from confirmed to paid to shipped, and freight to your city is quoted at the time of order.

Is freight included?

Freight is quoted separately at the time of order, based on your city, so you see the landed cost before you pay, rather than a surprise at the gate.

What arrived is not what was listed.

Raise it on the order, with photos, before you accept delivery. That is exactly the point at which we are still holding the money, so it is the point at which we can put it right.

Selling & payouts

Listing idle stock, staying anonymous and getting paid out.

How should I photograph and upload my products?
Use the Product Image Guide for the recommended framing, angles, lighting, background, file size, and final upload checks. Clear, consistent images help buyers understand the product and reduce unnecessary questions.
How should I record a product video?

Video 15 se 60 seconds ki honi chahiye aur 720p ya 1080p resolution mein record ki jaye. Machinery ke liye landscape aur chhoti cheezon ke liye square format istemal karein.

Product ko har taraf se poora dikhayein, us ki asli condition aur aham hisson ko wazeh karein. Jahan mumkin ho, product ko kaam karte hue bhi dikhayein, misal ke taur par machine ko chala kar sample tayyar karte hueุŒ leather ko mor kar ya chhoo kar, ya material ko istemal karte hue.

Camera ko seedha aur mustahkam rakhein, aahista move karein, roshni achhi ho aur background saaf, khamosh aur munazzam rakhein. Andheri aur hilti hui video, jis mein product sirf ek jagah para ho, buyer ko ek tasveer se bhi kam maloomat deti hai.

How do I show the product actually being used?
Show it in three parts:ย 

  1. How is it set up and operated?ย 
  2. Where is it used, the industry, the job, the surroundings it belongs in?
  3. And how it works, including the mechanism and anything that sets it apart.ย 
A buyer who can see the material go in and the finished work come out asks far fewer questions before making an offer.
How does List It for Me work?

Please tell us how many products you want listed and describe the stock for each. Our team contacts you on WhatsApp, agrees on the scope of service and quote, and then prepares each listing for your approval. Nothing goes live until you approve it.

Does my company name appear on the listing?

No. Buyers never see your company name, and what you sold last month is not visible to your competitors down the road.

When do I get paid?

We collect from the buyer and pay out once delivery is confirmed. Request the payout from your Seller Center, and we will settle against the confirmed deal.

Step by step

The walk-through for everything you can do here โ€” buying, selling, and what happens after.

Step by step: Making an offer
  1. Open the lot and press Make an offer.
  2. Type your price per unit and the quantity you want, then confirm.
  3. Tuqqa.com reviews the deal and asks the seller to confirm the stock.
  4. When it opens, you and the seller trade prices in the chat on your Offers page in your dashboard.
  5. When both sides land on a price, it becomes an order.
Step by step: Buying at the listed price
  1. On the lot, set the quantity and press Buy now.ย 
  2. Confirm the total in the box that appears โ€” that is what you are committing to, freight quoted separately.ย 
  3. Tuqqa.com checks the deal and confirms stock with the seller.ย 
  4. It becomes an order in your account, and you pay Tuqqa.com, not the seller.
Step by step: Buying several lots at once
  1. Add each lot to your basket as you browse.
  2. Open the basket and check the quantity on every line.
  3. Press Buy now and confirm the list.
  4. Each lot becomes its own deal with its own seller, so one lot being out of stock never holds up the rest. Anything that cannot be bought right now stays in your basket with the reason for it.
Step by step: Ordering an inspection
  1. Open the lot and choose to have it inspected.
  2. Select a package, add-ons, or fill any special requirements.
  3. Pay the inspection fee.
  4. We book the visit with the seller and send a third-party inspector.
  5. The report lands in Inspections & reports in your dashboard, with photographs of every defect.
Step by step: Asking for a sample
  1. On a lot that offers samples, ask for one.ย 
  2. Pay the sample and delivery fee if one is due.
  3. The seller prepares it and hands it to our pickup.
  4. It reaches your doorstep
  5. Tell us whether it passed, and carry on with an offer if it did.
Step by step: Posting on the Wanted Board
  1. Open the Wanted Board and describe what you need โ€” grade, quantity, budget.
  2. Sellers who can supply it answer through us, with a listing or a quick quote.ย 
  3. The ones worth your time appear under Wanted requests in your dashboard.ย 
  4. Accept one, and it becomes a lot you can buy or make an offer on.
Step by step: Telling us what you buy
  1. In your Buyer Center, open Set up what I buy (later: Profile & addresses โ†’ What I buy).ย 
  2. Tick the categories you buy.ย 
  3. A panel opens under each one โ€” tick the kinds you actually buy, or leave them all unticked to mean the whole category.ย 
  4. If something is missing, tick Other and type it: Tuqqa.com reads those and either adds the category or points you at the closest one.ย 
  5. Save, and your deals feed follows it.
Step by step: What happens after you order
  1. The order appears under Orders & deliveries with a reference.
  2. You pay Tuqqa.com and upload the receipt; we check it against the bank.ย 
  3. The seller prepares the lot and hands it to our freight.ย 
  4. You confirm delivery or report a problem, which stops everything.ย 
  5. Only then is the seller paid.
Step by step: Listing your stock
  1. In the Seller Center, press Add listing.ย 
  2. Fill in the basics: title, category, quantity, and your three prices โ€” the minimum you will take, your asking price, and a discounted price if you want one.ย 
  3. Add photos, a video, and the quality tags.ย 
  4. Press Save listing to send it to Tuqqa.com for review. Not finished? Press Save draft: everything, photos included, waits for you under Unfinished listings.ย 
  5. Once we approve it, it goes live, and buyers can make offers.
Step by step: Listing something with sizes or colours
  1. In the listing form, open the variants editor and add a type โ€” Color, Size, or your own.ย 
  2. Add the values, and a photo for each if they look different.ย 
  3. Every mix of values gets its own line: type the stock you have of each, and a price difference if it is dearer or cheaper.ย 
  4. The lot must be priced per unit, not as one lot. Buyers then pick one combination, and each combination keeps its own stock.
Step by step: Answering a buyerโ€™s offer
  1. You are asked to confirm the stock is still there.ย 
  2. The deal opens in Offers & negotiations.ย 
  3. You see what you would be paid.
  4. Send your price, or use a quick message to say it is your last one.
  5. ย When the two sides meet, the deal is confirmed, and the lot is held for that order.
Step by step: Answering a Wanted request
  1. Open Buyer demand in the Seller Center, or the Wanted Board, and press I can supply this.ย 
  2. Answer with one of your live listings, or send a quick quote for stock you have not listed yet โ€” title, quantity, price, and photos.ย 
  3. Tuqqa.com reads it first and passes on what fits.ย 
  4. If the buyer accepts a quick quote, it becomes a draft listing for you to finish.

Your account

Signing in, proving your number and telling us what you buy.

How do I sign in?

With your password, or with a one-time code sent to your phone if you would rather not keep one. Both reach the same account.

Can I read the site in Urdu?

Yes. Use the language button in the header to switch to English, Roman Urdu, or ุงุฑุฏูˆ. The whole site follows, including this page.

Munshi, the Tuqqa assistant

Still stuck?

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Munshi, the Tuqqa assistant
MunshiOnline ยท Tuqqa Assistant
Munshi, the Tuqqa assistant
Assalam-o-alaikum ๐Ÿ‘‹ I'm Munshi, your Tuqqa assistant. Ask me anything, or pick a topic below.